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1. Introduction
399db (https://399db.onl) is an online gaming and betting platform built for gamers in Bangladesh. We understand how valuable your personal information is, which is why 399db operates under a clear and transparent privacy policy.
This privacy policy outlines what information 399db collects, why it is collected, how it is stored, and the circumstances under which it may be shared. This policy applies to all 399db services, including both the website and mobile app.
By using 399db, you consent to this privacy policy. If you do not agree with any part of it, we ask that you refrain from using the platform.
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This policy is in accordance with the GDPR (General Data Protection Regulation) and applicable international data protection laws.
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2. Information We Collect
399db collects information in several ways. A full breakdown by category is provided below:
| Type of Data |
Example |
How it is collected |
| Identity Information |
Name, date of birth, gender |
Registration Form |
| Contact Information |
Email, phone number, address |
Registration & Profile |
| Financial Information |
Payment method, transaction history |
Deposit/Withdraw |
| Technical Information |
IP address, device information, browser |
Automatically |
| Gaming History |
Betting history, win/loss records |
Platform Usage |
| KYC Documents |
National ID Card, Passport |
Verification Process |
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We only collect information that is necessary. 399db does not collect any unnecessary or excessive personal data.
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3. Purpose of Data Use
399db uses your information for the following purposes:
- Account management: To manage the registration process, login, and account security.
- Identity Verification (KYC): To verify age and identity and to prevent fraud.
- Payment Processing: To ensure deposits and withdrawals are processed securely.
- Service Improvement: To analyze your usage patterns and improve the platform.
- Customer Support: To resolve your issues and answer your questions.
- Promotional Communications: To inform you about bonuses and offers, with your consent.
- Responsible Gaming: To detect unusual gaming patterns and provide support to at-risk players.
- Legal obligations: To comply with applicable laws and regulatory requirements.
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4. Data Sharing Policy
399db does not sell your personal information to third parties. However, your data may be shared in the following limited circumstances:
- Service Providers: With trusted partners for payment processing, technology infrastructure, and KYC verification — only the minimum necessary data is shared.
- Legal authorities: In response to a court order or a valid request from a law enforcement agency.
- Fraud Prevention: With authorized agencies for the investigation of suspicious activities.
- Business Restructuring: In the event of a company merger or acquisition — you will always be notified in advance.
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399db never sells your information to advertisers, marketing companies, or any third party for commercial purposes.
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5. Data Security Measures
399db uses industry-standard technology and processes to keep your information secure:
- 256-bit SSL Encryption: All data transmissions are secured with robust encryption.
- Firewall Protection: Advanced firewall systems to prevent unauthorized access.
- Two-Factor Authentication (2FA): An extra layer of security for your account.
- Regular Security Audits: Independent third-party security experts conduct regular audits.
- Restricted access: Only authorised personnel have access to your data.
- Data Backup: Regular backups are stored in a secure location.
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In the event of a data breach, affected users will be notified within 72 hours in accordance with applicable law.
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6. Cookie Policy
399db uses cookies on its website. Cookies are small data files stored in your browser.
- Essential cookies: Required for login sessions and core functionality. Disabling these cookies will prevent the website from working properly.
- Performance Cookies: Helps analyze website speed and errors. Does not identify you personally.
- Preference Cookies: Remembers your language and theme preferences.
- Analytics Cookies: To understand overall user behavior — without collecting personal information.
You can disable cookies at any time through your browser settings. Please note that some features may become limited as a result.
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7. Data Retention Period
399db retains your information for as long as necessary:
- For as long as the account remains active: All profile and gaming data.
- 5 years after account closure: Financial transaction records (legal obligation).
- 3 years after account closure: KYC documents and identity verification information.
- 30 days: Technical log files.
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Once the retention period expires, your data is securely deleted or anonymised in a way that no longer identifies you.
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8. Your Rights
As a 399db user, you have the following rights:
- Right to Access: You may request to view the information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or incomplete information.
- Right to Erasure: You may request the deletion of your data under certain circumstances.
- Right to Restrict Processing: In certain circumstances, you may restrict how your information is used.
- Right to Data Portability: The right to receive your information in a machine-readable format.
- Right to object: You may object to the use of your data for specific purposes.
- Right to Opt Out of Promotional Communications: You can unsubscribe from marketing emails at any time.
To exercise any of these rights, email [email protected] or reach out via live chat. We will respond within 30 days.
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9. Protection of Minors
399db strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect information from minors.
- Age is verified at the time of registration.
- Additional age verification documents may be requested in suspicious cases.
- If someone registers with a false age, their account may be terminated and any deposited funds may not be refunded.
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If you believe a minor is using 399db, please contact us immediately. We will take prompt action.
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10. Changes to the Privacy Policy
399db reserves the right to update this privacy policy when necessary. If significant changes are made:
- A notice will be published on the website.
- You will be notified at your registered email address.
- The effective date of any changes will be updated at the top of this page.
Continued use of 399db after any changes constitutes your acceptance of the updated policy.
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11. Privacy Policy FAQ
Absolutely not. 399db never sells your personal information to advertisers or marketing companies. Our business model does not rely on selling user data.
Contact our support team. We will process your request within 30 days. Please note that certain information may need to be retained for a specified period due to legal obligations.
Use a strong password and keep Two-Factor Authentication (2FA) enabled. Never share your password with anyone. If you notice anything suspicious, contact 399db support immediately.
Yes, every marketing email includes an "Unsubscribe" link at the bottom. Simply click it to opt out. You can also update your notification preferences from your account settings.