Gaming is meant to be entertainment. But without control, entertainment can become a problem. 399db wants every player to play happily and healthily — that's why we offer full responsible gaming support.
Responsible gaming means enjoying gaming while staying in control of your time and money. Gaming is entertainment — not a source of income. Problems start when that line gets blurred.
399db believes a happy player is a long-term player. That's why we don't just offer games — we provide a safe environment with all the responsible gaming tools you need, in one place. From deposit limits to self-exclusion, everything is in your hands.
Online gaming is growing rapidly in Bangladesh. With that growth comes a greater need for awareness. 399db aims to lead the way.
These tools are completely free and available at any time from your account settings.
Set a daily, weekly, or monthly deposit limit. Once set, you won't be able to deposit beyond that amount. It's the most effective way to stay within your budget.
Decide in advance how long you'll play in one session. When the time is up, the platform will remind you to take a break. Keep your gaming time balanced.
Set your own loss limit — once you've lost a set amount, you won't be able to continue playing. This reduces the risk of chasing losses in the heat of the moment.
Need a short break? Activate a cooling-off period — your account can be temporarily suspended for anywhere from 1 day to 6 weeks. It will reopen automatically when the period ends.
For long-term concerns, choose self-exclusion. Your account can be closed for 6 months to 5 years. Once active, it cannot be reversed until the period is over.
View your complete gaming history anytime — how long you've played, how much you've won or lost. Stay informed and make the right decisions.
Gaming addiction doesn't happen overnight — it builds gradually. If you notice any of the signs below in yourself, seek help. Asking for help isn't weakness — it takes courage.
You're spending more than your budget on gaming and regretting it afterward.
You're placing more bets to recover losses — telling yourself "just a little more and I'll break even."
You're spending hours gaming at the expense of family, friends, or work.
You're hiding your gaming activity or spending from people close to you.
You feel restless or irritable when you're unable to play.
You're using money meant for essentials — food, medical expenses, rent — to fund your gaming.
If you notice even one of these signs, contact 399db Support. We're here to help, without judgment.
Before you start playing, decide the maximum amount in BDT you're willing to spend today. Once you hit that limit, stop — save the rest for another day.
Gaming is entertainment — not a financial strategy. Winning and losing are both part of the game. Trying to recover losses only leads to bigger ones.
Take a 10-15 minute break every hour. Drink some water, take a short walk. Long sessions impair your judgment.
If you're feeling down, angry, or stressed, step away from gaming. It's harder to make good decisions in that state, and the risk of losses increases.
Ask yourself the following questions — and answer honestly.
1. Did you spend more on gaming than you planned last month?
2. Do you feel uncomfortable when you can't game?
3. Have family or friends expressed concern about your gaming?
If you answered ⚠️ or 🚨 to any question — that's a signal. Reach out to 399db Support. You can speak confidentially through Live Chat.
Log in to your 399db account.
Click the profile icon and open "Account Settings".
Select the "Responsible Gaming" tab.
Choose your preferred limit or exclusion and save.
Lowering your deposit limit takes effect immediately. Requests to increase it only take effect after 7 days — this protects you from impulsive decisions.
You don't have to face a gaming problem alone. The 399db support team is ready to help confidentially, without judgment.
Support in Bengali, 24 hours a day, 7 days a week. Average response time is just 3 minutes.
Chat NowSend a detailed description of your issue by email. You'll typically get a response within 2-4 hours.
[email protected]Register at 399db and enjoy a safe, entertaining experience with responsible gaming tools.